💎 How reform of organisations often requires an outside perspective (unfamiliarity with the department)

‘It should be remembered, that in few departments have important reforms been effected by those trained up in practical familiarity with their details. The men to detect blemishes and defects are among those who have not, by long familiarity, been made insensible to them.’

Excerpt from: The Next Fifty Things that Made the Modern Economy by Tim Harford