Category: Branding

💎 We’re more likely to remember someone is a baker, than if their surname is Baker (the Baker-baker paradox)

This is known as the Baker-baker paradox. If we are introduced to someone named Mr Baker, we are less likely to remember the name than we are to remember the profession if we are introduced to a baker. If someone is a baker, we can create an image of that person pouring flour, kneading the bread, wearing a tall white hat.

We have already formed a lot of associations with ‘a baker’ – perhaps even multisensory experiences. We have smelled a bakery and eaten freshly baked bread. We can visualize what the baker does. The name Baker is just a bunch of letters. Names are essentially random syllables, a meaningless soup of sounds.

Perhaps, therefore, it is also easier to remember that Mikkel is a doctor and that Nikolaj owns a fruit plantation than the fact that Ib works in IT and Ida in public relations. It is easier to imagine Mikkel performing an operation or to visualize Nikolaj’s apples trees than to form an image of what it looks like when Ida ‘does public relations’.

Cicero, the Roman statesman, philosopher and orator, once wrote, ‘The keenest of all our senses is the sense of sight, and consequently perceptions received by the ears or from other sources can most easily be remembered if they are conveyed to our minds by the mediation of vision.’

Excerpts from: The Art of Making Memories: How to Create and Remember Happy Moments by Meik Wiking

💎 Six step approach to storytelling (the Pixar Pitch)

The animation company Pixar, creators of Finding Nemo and Toy Story, has a proven formula for successful storytelling.

What has become known as the Pixar Pitch involves six sequential sentences:

Once upon a time, A.

Every day, B.

One day, C.

Because of that, D.

Because of that, E.

Until finally, F.

Excerpt from: The Smart Thinking Book: 60 Bursts of Business Brilliance by Kevin Duncan

💎 Reducing the over prescription of antibiotics (using social proof)

In 2014, the British government undertook a national experiment with the report card approach-sending letters to thousands of doctors in England who were prescribing the most antibiotics per capita in their regions. The letters, from high-profile British leaders, let those doctors know that they were prescribing more antibiotics than 80 percent of their local peers and suggested alternatives to writing a prescription in the heat of the moment, such as giving patients advice to care for themselves while sick. Researchers from the UK government’s Behavioural Insights Team found that these letters corresponded with a substantial decline in the rate of antibiotic prescription, with an estimated seventy thousand fewer antibiotics given to patients in a six-month period. The letters had cost very little, but they had saved significant sums of money spent on medicine by the national health care system and protected public health.

Excerpt from: The Optimist’s Telescope: Thinking Ahead in a Reckless Age by Bina Venkataraman

💎 Origin of Lacoste (le crocodile)

René Lacoste, French tennis star, earned the nickname ‘le crocodile’ for winning a crocodile-skin suitcase in a bet. ‘A friend drew a crocodile’, he said, ‘and / had it embroidered on the blazer / wore on the courts!’ His polo shirts were launched in 1933 and are probably the first example of sportswear as fashion.

Excerpt from: The Art of Looking Sideways by Alan Fletcher

💎 On the persistence of musical memory (even late stage Alzheimer’s patients)

The most striking examples of the persistence of musical memory come from observation of patients suffering from dementia. Late-stage Alzheimer’s patients who have difficulty recognizing family members and familiar objects can still recognize familiar songs. In some instances, these patients are able to sing despite having lost the ability to speak.”

The unique strength of musical memory has puzzled researchers for years, but one possible reason for the robustness of musically encoded memory is that music is encoded by several different regions of the brain. While auditory regions are primarily involved, so are parts responsible for imagery and emotion. Because musical memories are laid down in multiple brain regions, stimulating any one of these regions may spark their retrieval. It also may be the reason musical memory persists so long in dementia patients. If one brain region becomes damaged, the other, healthy regions can pick up the slack, theoretically providing “backups.”

Excerpt from: Blindsight: The (Mostly) Hidden Ways Marketing Reshapes Our Brains by Matt Johnson and Prince Ghuman

💎 Initial randomness amplified by social proof makes predicting the popularity of things tricky (restaurants are a good example)

Imagine two restaurants of comparable quality. Along came the first customer, who has to choose between the two he flips a coin and picks restaurant A. Now imagine the next customer. Confronted with the same choice, she has the same information plus she sees the first customer sitting in the window of restaurant A. What does she do?

You can see where this is going.

But at this point, restaurant B still has hope-how much does the second customer trust the first customer’s choice? Well, is he attractive? Does he smoke? How’s he dressed? What’s his posture? The more the second person identifies with the first, the more she trusts his choice.

Once the second customer chooses restaurant A too, it starts to solidify a consensus. The third customer would have to buck a significant trend, voting against two people, in order to choose restaurant B.

Soon, you can imagine a line put the door of restaurant A, while restaurant B sits empty – despite the restaurants’ similar quality.

Excerpt from: Brain Candy: Science, Paradoxes, Puzzles, Logic, and Illogic to Nourish Your Neurons by Garth Sundem

💎 How ‘take control’ morphed into ‘take back control’ (the language of Brexit)

The slogan started as just two words: “Take control.” Cummings loved its simplicity but felt something was missing. So he played around with different variations.

Cummings was well versed in loss aversion and the statue quo bias. He knew that people prefer to stick with things they’re already doing rather than do something new. And while “Take control” was fine, it implicitly agreed to the premise that leaving the EU was action and staying was inaction. Which played right into his opponents’ hands.

If only he could flip things around … make it seem like leaving was the status quo…

So, in a stroke of insight, he changed the slogan. It wasn’t much: just an extra word in between “Take” and “control.” But it completely changed the reference point. He added the word “back.” As in “Take back control.”

“’Back,’” Cummings wrote in his blog, “plays into a strong evolved instinct—we hate losing things, especially control.” “Back” triggered loss aversion. It made it seem like something had been lost, and that leaving the EU was a way to regain that.

When the British Election Study surveyed voters,four times as many people preferred the “Let’s take back control” language.

Excerpt from: Catalyst by Jonah Berger

💎 George Orwell’s rules for writing (never…)

i. Never use a metaphor, simile, or other figure of speech which you are used to seeing in print.
ii. Never use a long word where a short one will do.
iii. If it is possible to cut a word out, always cut it out.
iv. Never use the passive where you can use the active.
v. Never use a foreign phrase, a scientific word, or a jargon word if you can think of an everyday English equivalent.
vi. Break any of these rules sooner than say anything outright barbarous.

Excerpt from: Words That Work: It’s Not What You Say, It’s What People Hear by Frank Luntz

💎 Our picture memory is superior to our verbal memory (and our memory of vivid imagery is greater than that of more routine images)

In 1973, Standing conducted a range of experiments exploring human memory. The participants were shown pictures or words and instructed to pay attention to them and try to memorize them for a test on memory. Each picture or word was shown once, for five seconds.

The words had been randomly selected from the Merriam-Webster dictionary and were printed on 35mm slides – words like ‘salad’, ‘cotton’, reduce’, ‘camouflage’ ‘ton’.

The pictures were taken from 1,000 snapshots – most of them from holidays – beaches, palm trees, sunsets – volunteered by the students and faculty at McMaster University in Ontario, Canada, where Standing taught at the time. But some of the pictures were more vivid – a crashed plane, for instance, or a dog holding a pipe. But remember this was the seventies – all dogs smoked pipes back then.

Two days later the participants were shown a series of two snapshots or two words at a time, one from the stack of snapshots they had seen before and one new, and were asked which one looked more familiar.

The experiment showed that our picture memory is superior to our verbal memory. When the learning set is 1,000 words selected from the dictionary above, we remember 62 per cent of them, while 77 per cent of the 1,000 selected snapshots were remembered. The bigger the learning set, the smaller the recognition rate. So, for instance, if the learning set for pictures were increased to 10,000, the recognition rate dropped to 66 per cent. However, we remember snapshots better than we do words. That may be why you might be better at remembering faces than names. So, if you are introduced to Penelope, it might help you remember her name if you picture Penelope Cruz standing next to her.

In addition, if more vivid pictures were presented, rather than the routine snapshots, recognition jumped to 88 per cent for 1,000 pictures.

Excerpt from: The Art of Making Memories: How to Create and Remember Happy Moments by Meik Wiking

💎 Even in an era of efficiency, there’s a role for extravagance in advance (advertising works)

John Kay, an economist at Oxford University, argues that advertising doesn’t work because of explicit messages. He suggests that one context is particularly important that of waste. By waste he means spending more on adverts than is necessary to functionally communicate the explicit message. That could be a 90-second ad, acres of white space on double-page spread or extravagant production values.

Advertising known to be expensive signals the volume of the resources available to the advertiser. As Kay says in his landmark paper:

The advertiser has either persuaded lots or people to buy his product already, a good sign, or has persuaded someone to lend him lots of money to finance the campaign.

Advertising works, not despite its perceived wastage, but because of it.

Excerpt from: The Choice Factory: 25 behavioural biases that influence what we buy by Richard Shotton

💎 Exposure to different views doesn’t make people more moderate (they become more extreme)

To test this possibility, Bail set up a clever experiment. He recruited more than 1,500 Twitter users and had them low accounts that exposed them to opposing viewpoints. For a month they saw messages and information from elected officials, organizations, and opinion leaders from the other side. A liberal might see tweets from Fox News or Donald Trump. A conservative might see posts from Hillary Clinton or Planned Parenthood.

It was a digital version of reaching across the aisle. A simple intervention that could have big effects for social policy.

Then, at the end of the month, Bail and his team measured users’ attitudes. How they felt about various political and social issues. Things like whether government regulation is beneficial, whether homosexuality should be accepted by society, and whether the best way to ensure peace is through military strength.

It was a huge undertaking. Years of preparation and thousands of hours of work. The hope was that, as thousands of pundits, columnists, and other talking heads have argued, connecting with the other side would bring people closer together.
But that’s not what happened. Exposure to the other side didn’t make people more moderate.

In fact, just the opposite. Exposure to opposing views did change minds, but in the opposite direction. Rather than becoming more liberal, Republicans exposed to liberal information became more conservative, developing more extreme attitudes toward social policies. Liberals showed similar effects.

Excerpt from: Catalyst by Jonah Berger

💎 If you provide a price or quote best to leave out the comma (it makes the number look smaller)

To manipulate the number of syllables of a given price Coulter, Choi, and Monroe (2012) introduced a comma into the same four-digit price and let it mention in a radio commercial as, for example, $1,645 (one thousand six hundred forty-five: 9 syllables) vs. $1645 (sixteen forty-five: 5 syllables). Then participants were asked to rate the magnitude of the price on a 10-point scale.

Participants rated the magnitude of the price with the comma higher than the same price without a comma.

Excerpt from: The Psychology of Price: How to use price to increase demand, profit and customer satisfaction by Leigh Caldwell

💎 Five things that are more or less true about copywriting (not rules or laws!)

I’ve never been much of a theoriser about copywriting but here are five things that I think are more or less true:

1. Put yourself into your work. Use your life to animate your copy. If something moves you, chances are, it will touch someone else, too.
2. Think visually. Ask someone to describe a spiral staircase and they’ll use their hands as well as words. Sometimes the best copy is no copy.
3. If you believe that facts persuade (as I do), you’d better learn how to write a list so that it doesn’t read like a list.
4. Confession is good for the soul and for copy, too. Bill Bernbach used to say “a small admission gains a large acceptance”. I still think he was right.
5. Don’t be boring.

Excerpt from: D&Ad Copy Book by D&AD

💎 A real world example of the power of defaults in shaping behaviour (car insurance)

The taxpayers of New Jersey and Pennsylvania felt the brunt of this firsthand in a real-life experiment in 1992. Both states switched that year to a no-fault insurance regime where consumers could save money by limiting their right to sue for tort damages, but the way the option was framed differed by state: New Jersey made limited right to sue the default option, while Pennsylvanians were presumed to select full right to sue, unless they opted out. This small change in the status quo had a profound effect on their behavior: 75 percent of Pennsylvania consumers paid to retain full tort, while only 20 percent of New Jersey consumers did.

Similar effects have been found with many other kinds of behavior, including student loan repayment and even, interestingly, willingness to donate organs.

Excerpt from: Blindsight: The (Mostly) Hidden Ways Marketing Reshapes Our Brains by Matt Johnson and Prince Ghuman

💎 On harnessing social proof in ads (and not making it dull)

Many years ago, the Ford Motor Company wanted to tell American motorists that they sold more convertibles than did any other automobile manufacturer. They could perfectly well have said: ‘America’s bestselling convertible.’ Instead they ran a headline that read: ‘The only convertible that outsells Ford.’ And the picture was of a baby-carriage. That is a kind of humour; and it’s almost a joke. It certainly depends entirely on a contribution from its audience for the communication to be complete. But the contribution is a small and pleasurable one, well within the capacity of anyone in the market for a car. And what could have been a piece of self-congratulatory manufacturer’s so-whattery became engaging evidence of confident leadership. The point had been seen.

Excerpt from: Behind the Scenes in Advertising, Mark III: More Bull More by Jeremy Bullmore

💎 On comparing new technology to old (to anchor improvements)

The long-distance telegraph began with a portent—Samuel F. B. Morse, standing in the chambers of the US Supreme Court on May 24,1844, wiring his assistant Alfred Vail in Baltimore a verse from the Old Testament: “WHAT HATH GOD WROUGHT.” The first thing we ask of any new connection is how it began, and from that origin can’t help trying to augur its future.

The first telephone call in history, made by Alexander Graham Bell to his assistant on March 10, 1876, began with a bit of a paradox. “Mr. Watson, come here; I want to see you”—a simultaneous testament to its ability and inability to overcome physical distance.

The cell phone began with a boast—Motorola’s Martin Cooper walking down Sixth Avenue on April 3, 1973, as Manhattan pedestrians gawked, calling his rival Joel Engel at AT&T: “Joel, I’m calling you from a cellular phone. A real cellular phone: a handheld, portable, real, cellular phone.”

Excerpt from: Algorithms to Live By: The Computer Science of Human Decisions by Brian Christian and Tom Griffiths

💎 On personalisation being nothing new (YOUR COUNTRY NEEDS YOU)

So they ran a recruitment poster.

But the visual didn’t show massed ranks of soldiers.

With the headline, ‘THE BRITISH ARMY IS SHORT OF TWO MILLION NEW RECRUITS’.

The visual was Kitchener pointing out of the poster, straight at the person looking at the poster.

And the headline said, ‘YOUR COUNTRY NEEDS YOU’.

One-to-one.

And that poster worked.

It got millions of recruits.

By talking to people one at a time.

It was so successful the USA copied it a few years later with a picture of Uncle Sam and the same headline.

And it recruited millions of men there, too.

Excerpt from: Predatory Thinking: A Masterclass in Out-Thinking the Competition by Dave Trott

💎 On the power of prestige (name versus quality)

Of the twelve journals, only three spotted that they had already published the article. This was a grave lapse of memory on the part of the editors and their referees, but then memory is fallible; however, worse was to come. Eight out of the remaining nine articles, all of which had been previously published, were rejected. Moreover, of the sixteen referees and eight editors who looked at these eight papers, every single one stated that the paper they examined did not merit publication. This is surely a startling instance of the availability error. It suggests that in deciding whether an article should be published, referees and editors pay more attention to the authors’ names and to the standing of the institution to which they belong than they do to the scientific work reported.

Excerpt from: Irrationality: The enemy within by Stuart Sutherland

💎 On the secret behind the world’s first aspirational root vegetable (scarcity)

Scarcity is a great way to make something seem more attractive and valuable. The Blues Brothers famously played ‘for one night only’ and Bernd Pichetsrieder, the great BMW marketing guru insisted on ‘always selling one less than you can’.

This kind of strategy is sometimes called the ‘velvet rope’ – ‘you can’t come in’ often makes something that much more appealing. This was also the trick behind the story of how Frederick the Great turned Prussia into a potato eating nation – he insisted that no-one but the nobility could eat the potato. The ‘aspirational’ root vegetable? Believe it.

Excerpt from: Copy, Copy, Copy: How to Do Smarter Marketing by Using Other People’s Ideas by Mark Earls

💎 On the power of personalised messages (especially images)

Recently, the Behavioural Insights Team began altering the letter sent to British citizens if they failed to pay taxes on their car. The traditional letter was all text, informing the subject that if they didn’t pay now they would be hit with various penalties, including a clamped or and hefty fines. To increase the effectiveness of the letter, the scientists began experimenting with various forms of personalization. The first variant involved making a more specific threat, telling recipients that they would lose their particular model of car if they didn’t pay the tax. The second variant featured a personalized visual, so that the letter came attached with a photograph of the actual car question. While both approaches increased compliance, the customized picture was the most effective—it increased the compliance rate from 40 to 49 percent.

Excerpt from: The Smarter Screen: Surprising Ways to Influence and Improve Online Behavior by Shlomo Benartzi and Jonah Lehrer

💎 On social proof being a helpful shortcut (best-seller lists)

So we use others as a helpful shortcut. A filter. If a book is on the best-seller list, we’re more likely to skim the description. If a song is already popular, we’re more likely to give it a listen. Following others saves us time and effort and (hopefully) leads us to something we’re more likely to enjoy.

Does that mean we’ll like all those books or songs ourselves? Not necessarily. But we’re more likely to check them out and give them a try. And given the thousands of competing options out there, this increased attention is enough to give those items a boost.

Knowing others liked something also encourages people to give it the benefit of the doubt. Appearing on the best-seller list provides an air of credibility.

Excerpt from: Invisible Influence: The Hidden Forces That Shape Behavior by Jonah Berger

💎 On our tendency to seek news that confirms what we already know (we get uncomfortable with new things)

Be careful. People like to be told what they already know. Remember that. They get uncomfortable when you tell them new things. New things . . . well, new things aren’t what they expect. They like to know that, say, a dog will bite a man. That is what dogs do. They don’t want to know that man bites a dog, because the world is not supposed to happen like that. In short, what people think they want is news, but what they really crave is olds … Not news but olds, telling people that what they think they already know is true.

—Terry Pratchett through the character Lord Vetinari from his The Truth: A Discworld Novel

Excerpt from: You Are Not So Smart: Why Your Memory Is Mostly Fiction, Why You Have Too Many Friends On Facebook And 46 Other Ways You’re Deluding Yourself by David Mcraney

💎 On resisting the impulse to tinker with marketing approaches (paying not to change)

There was a perhaps apocryphal tale about a time when Reeves was out sailing with a client. The client made bold to ask why he should continue paying the same fee when the ad was never really changed. “What do you need all those people on my account when you never do anything?” Reeves, who could be surly, gruffed, “To keep your people from changing what I’ve done.”

Excerpt from: Branded Nation: The Marketing of Megachurch. College Inc.. and Museumworld by James Twitchell

💎 On the importance information gaps in stories (curiosity)

Stories depend on the artful manipulation of what Loewenstein calls information gaps. In McKee’s words, ‘Curiosity is the intellectual need to answer questions and close open patterns. Story plays to this universal desire by doing the opposite, posing questions and opening situations.’ The storyteller plays a cat and mouse game with the viewer (or reader, or listener), opening and closing information gaps as the narrative unfolds, unspooling the viewer’s curiosity.

Excerpt from: Curious: The Desire to Know and Why Your Future Depends on It by Ian Leslie

💎 On the third-person effect (an explanation for the influence of lifestyle ads)

Davison dubbed this the “third-person effect,” and it goes a long way toward explaining how lifestyle advertising might influence consumers. When Corona runs its “Find Your Beach” ad campaign, it’s not necessarily targeting you directly—because you, naturally, are too savvy to be manipulated by this kind of ad. But it might be targeting you indirectly, by way of your peers. If you think the ad will change other peoples perceptions of Corona, then it might make sense for you to buy it, even if you know that a beer is just a beer, not a lifestyle. If you’re invited to a casual backyard barbecue, for example, you’d probably prefer to show up with a beer whose brand image will be appealing to the other guests. In this context, it makes more sense to bring a beer that says, “Let’s chill out,” rather than a beer that says, “Let’s get drunk and wild!”

Unless we’re paying careful attention, the third-person effect can be hard to notice. In part, this is because we typically assume that ads are targeting us directly, as individual buyers; indirect influence can be harder to see. But it’s also a mild case of the elephant in the brain…

Excerpt from: The Elephant in the Brain: Hidden Motives in Everyday Life by Kevin Simler and Robin Hanson

💎 On small nuances in messaging having a large effect (reducing antibiotic prescriptions)

They started by collating the information about what GP practices across England were doing, and used this to identify practices whose prescription rate for antibiotics was in the top 20 per cent for their local area. Half of this group of over-prescribers were then sent a letter, signed by the Chief Medical Officer, with feedback about their prescription habits, together with three specific things they could immediately do to reduce the number of prescriptions they gave out. For example, doctors can give patients delayed prescriptions, which enable them to get their medication in the future, so long as their symptoms persist. Alongside these tips, the doctors were told how their performance compared with others. They were informed that ‘the great majority (80 per cent) of practices in [your local area] prescribe fewer antibiotics per head than yours’. When Michael and his team compared the subsequent behaviour of those doctors who received the feedback letters to that of those who got no such letter, they were surprised by the impact. Over a six-month period, GP practices receiving the feedback letters prescribed an estimated 73,400 fewer antibiotic items than those that didn’t.

Excerpt from: Think Small: The Surprisingly Simple Ways to Reach Big Goals by Owain Service and Rory Gallagher

💎 On the importance of scoring systems to the enjoyment of sports (Nadal now leads Murray by 127 points)

A few years ago a mathematician friend explained to me that the game of tennis is enjoyable to watch only because of the scoring system.

If players swapped serve alternately, and the tally worked as in basketball, (Nadal now leads Murray by 127 points to 43; new balls please) it would be almost unwatchable. But because tennis breaks the score into watertight compartments, namely games and sets, it creates a structure wherein a losing player feels he is still in with a chance right to the end. That makes the narrative of the game far more enjoyable to fans and players. And because some rounds (break-points, set-points) are more critical than others tennis’s moments of high tension are interested as in a good opera or play, with quieter moments when spectators can relax.

Excerpt from: Rory Sutherland: The Wiki Man by Rory Sutherland

💎 On the power of not making sense (round tea bags)

So when word got out that the main tea competitor, Tetley, had a bizarre new product up its sleeve, we and our client weren’t unduly worried. PG Tips came in square tea bags, like the rest of the market in those days. Tetley’s new tea idea was round bags. This made no sense at all to us. The tea would taste just the same, wouldn’t it? We gave it a few months, at best. But how wrong we were. People loved the new round bags Tetley shot to brand leader in a year. We were reminded of this when we visited a Paul Smith exhibition. Among his mantras was: “Don’t make sense”

Excerpt from: How not to Plan: 66 ways to screw it up by Les Binet and Sarah Carter

💎 On the avoidance of regret being a much bigger factor in brand selection than the pursuit of perfection (I hope this TV isn’t a crock of shite)

Yet marketers very rarely acknowledge this distinction when debating the role of the brand – and it pays little attention to the job of being assuredly not crap – even though I suggest it is by far the more valuable economic role that brands play: not to be a promise of ultimate superiority but a cast iron assurance of pretty dependable non-shitness. The Fina ad is one good example. Even better is that great CDP ad for Smirnoff: “why waste money on real lemons”, which I can’t find, or the Volkswagen promise of reliability. But overall this proposition of “loss avoidance” is rare – most ads seek to boast a lot more than they reassure. Yet when you are handing over £1,000 to buy that flat screen TV, how much of your brain is worried about whether it is the best TV you can buy for £1,000, versus the part of the brain thinking “I hope this TV isn’t a crock of shite?” I’d put the ratio at about 1:2.

Because we all work in the field, marketers and advertising people are by temperament maximisers when it comes to brands. They use the fine distinctions between them to delineate themselves and to highlight their individuality.

Excerpt from: Rory Sutherland: The Wiki Man by Rory Sutherland